What is Login?

Login is a single set of login credentials that can be used with numerous WVU / WVU Medicine Systems.

My Login To check when your account expires or to enroll in two-factor authentication, click here. If you have problems, contact the Service Desk.
Claim account panel. Activate a new Login account and set an initial password.
Change password panel. Passwords need to be changed on a regular basis. Notification emails will start two weeks prior to the password’s expiration.
Forgot password panel. If you cannot recall your password but remember your security questions, this option will help you reset it.
Reset account panel. If you’re locked out of your account and can’t remember your challenge questions, you must have two-factor authentication to reset your account. If you don’t, contact the Service Desk.

What is Login?

Background

Your login credentials can be used with numerous WVU / WVU Medicine Systems.

All new users activate their accounts using the Account Activation process. This synchronizes passwords for all connected accounts. For WVU Medicine accounts that are already in use, only the password will be changed.

Once accounts are activated, passwords must be changed periodically for your protection. Changing passwords regularly can limit exposure to your data if your account has been compromised.

Mobile Device Notice

Users of mobile devices where passwords are stored for applications such as email and wireless should put the device in airplane mode or power off their devices prior to using the Login account management page. After completing account activation and/or a password change, the mobile device should be turned back on and the password(s) immediately changed.

Get Help

The quick guides on each page will help you with using this application. To guide you through the account activation process, complete instructions are also available in the Login Documentation. Should you need further assistance, please contact:

or

Account Activation and Reset

Steps

All new users activate their accounts using the Account Activation process. This synchronizes passwords for all connected accounts. For WVU Medicine accounts that are already in use, only the password will be changed.

As you go through the account activation process, the system will display your progress at the top of the screen. There are five parts to the process:

  1. Provide information to identify yourself
  2. Review and accept the WVU Security Responsibility Statement
  3. Establish your password change frequency. (Individuals subject to HIPAA compliance or Police audit will have required password changes automatically set to 90 days))
  4. Select and answer challenge questions for future use to prove your identity
  5. Choose and confirm your password
Mobile Device Notice

Users of mobile devices where passwords are stored for applications such as email and wireless should put the device in airplane mode or power off their devices prior to using the Login account management page. After completing account activation and/or a password change, the mobile device should be turned back on and the password(s) immediately changed.

For Help

The quick guides on each page will help you with using this application. To guide you through the account activation process, complete instructions are also available in the Login Documentation. Should you need further assistance, please contact:

or

Change Password

Steps

As you go through the Change Password process, the system will display your progress at the top of the screen. There are five parts to the process:

  1. Enter your Login username
  2. Review and accept the WVU Security Responsibility Statement
  3. Establish your password change frequency. Individuals subject to HIPAA compliance will have required password changes automatically set to 90 days.
  4. Answer the challenge question presented to prove your identity. If you do not remember your responses to your challenge questions please choose to Claim/Reset your account instead.
  5. Choose and confirm your password.
Mobile Device Notice

Users of mobile devices where passwords are stored for applications such as email and wireless should put the device in airplane mode or power off their devices prior to using the Login account management page. After completing account activation and/or a password change, the mobile device should be turned back on and the password(s) immediately changed.

For Help

The quick guides on each page will help you with using this application. To guide you through the account activation process, complete instructions are also available in the Login Documentation. Should you need further assistance, please contact:

or

If you ever suspect your account has been compromised, change your password immediately and notify the WVU Medicine Help Desk or the WVU Security Office.

Forgot Password

Steps

The "Forgot Your Password" function enables you to reset your password if you cannot recall it. For ideas on creating memorable passwords, visit our FAQs page. As you go through the process, the system will display your progress at the top of the screen. There are five parts to the process:

  1. Enter your Login username
  2. Review and accept the WVU Security Responsibility Statement
  3. Establish your password change frequency. Individuals subject to HIPAA compliance will have required password changes automatically set to 90 days.
  4. Answer all 3 of your challenge questions to prove your identity. If you do not remember your responses to your challenge questions please choose to Claim/Reset your account instead.
  5. Choose and confirm your password.
Mobile Device Notice

Users of mobile devices where passwords are stored for applications such as email and wireless should put the device in airplane mode or power off their devices prior to using the Login account management page. After completing account activation and/or a password change, the mobile device should be turned back on and the password(s) immediately changed.

For Help

The quick guides on each page will help you with using this application. To guide you through the account activation process, complete instructions are also available in the Login Documentation. Should you need further assistance, please contact:

or

If you ever suspect your account has been compromised, change your password immediately and notify the WVU Medicine Help Desk or the WVU Security Office.